Café & Shop: [email protected]
Online & Warehouse: [email protected]
General chit chat: [email protected]
Please note we are unable to accept returns of chilled, frozen or otherwise perishable items once they have left our stores, unless the product is faulty or defect. We are also unable to accept returns of items where the packaging has been opened or seal has been broken.
You should expect to receive your refund within four weeks of us receiving your return, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
PLEASE NOTE:
If you are returning an item because you have changed your mind, or no longer need it:
If you are returning items due to anything other reason – email our team so that we can process your request correctly.