Delivery

We ship all over UK mainland using UPS, DPD and APC couriers, with next day and no-rush options available to most postcodes (mainland UK). Certain limitations and surcharges apply to addresses the Scottish Highlands, Scottish Islands  and outlying islands and rural areas.

We also use Royal Mail for smaller packages. Please explore the shipping charges in further down this page or for further enquiries or international shipments please email us at: shipping@scandikitchen.co.uk

If you are ordering to the Channel Islands, the Isle of Man or Shetland please note that we can only ship certain items outside mainland UK – mainly dry goods and non fragile goods.

No drinks, jars or fresh items can be shipped and we accept no liability for any fresh items being delayed in transit, nor do we accept liability for temperature controls of these items during transit.

When you place an order, we will estimate shipping and delivery dates for you. This will depend on the availability of your items and your selected shipping options. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We offer no rush options for shipping. These have longer handling times as indicated at checkout when you have entered your shipping address. We also offer next day services – please note that next day means working days only; orders placed between Monday and Thursday 1pm will be shipped for next day delivery (to UK mainland – longer delivery times to other locations as shown below). Orders placed between Thursday 1pm and Sunday evening will be shipped Monday. We do not ship orders over the weekend. For full details see our Next day delivery time table here.

PLEASE NOTE that for November and December longer handling times apply.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend or re-route a parcel that is returned or delayed due to the incorrect or incomplete address. The cost of changing address starts at £15 (subject to change). During busier times longer processing times apply – please see note at checkout.

We ship to Delivery Method Tracked Chilled/Frozen* Delivery Time** Cost Comments
UK: England, Wales and Parts of Scotland UPS, DPD & APC Yes Yes No-rush, Overnight £3.99-£7.99 Free delivery available over £60
Royal Mail  No 3-5 Days £2.99 Max 2kgs, no chilled/alcohol*
UK: Scottish Islands – See here for full list of postcodes. UPS, DPD & APC Yes  Yes, at own risk No rush, 2-3 Days £17.59-£22
Royal Mail  No 3-5 Days £2.99 Max 2kg, no chilled/alcohol*
UK: Northern Ireland UPS & DPD Yes   Yes, at own risk 3-5 Days £12.95
Royal Mail  No 3-5 Days £2.99 Max 2kgs, no chilled/alcohol*
UK: Highlands and Rural Postcodes
– See here for full list of exceptional postcodes.
UPS, DPD & APC Yes   Yes, at own risk No rush, 1-2 Days £7.99-£10
Royal Mail  No 3-5 Days £2.99 Max 2kgs, no chilled/alcohol*
Republic of Ireland UPS & DPD Yes   Yes, at own risk 2 Days £12.95 No alcohol
Isle of Man UPS & DPD Yes   Yes, at own risk 2-3 Days £17.99-£27.95 No alcohol
Jersey, Guernsey UPS & DPD Yes   Yes, at own risk 2-3 Days £17.99-£27.46 No alcohol
Monaco, Luxembourg, Germany, France,
Belgium, Netherlands
UPS & DPD Yes   Yes, at own risk 3-5 Days £15.95 No alcohol
Spain, Slovenia, Slovakia, Romania, Portugal, Poland,
Italy, Greece, Austria, Croatia, Czech Republic, Denmark,
Finland, Sweden, Hungary
UPS Yes   Yes, at own risk 3-4 Days £23.95 No alcohol
San Marino, Norway, Liechtenstein, Andorra UPS Yes   Yes, at own risk 3-4 Days £28 No alcohol
Cyprus, Iceland, Malta UPS Yes   Yes, at own risk 3-4 Days £36 No alcohol

Next day guaranteed applies to orders placed Monday to Thursday before 1pm; we do not ship or deliver orders over the weekend for quality reasons. Orders containing chilled or frozen items will be delivered Tuesday-Friday only (exclusions apply to postcodes with longer delivery times). If you order is dry goods only, we may also ship it on Friday for Monday delivery. We will email you once the order has been dispatched so you know it is on the way.

*No chilled goods simply mean that we cannot guarantee the freshness of the goods for more than 36 hrs. You are welcome to order chilled products but these will be sent at your own risk.
** Delivery time is time from dispatch – handling time comes on top of this. We will email you once the order has been dispatched.

Next day delivery with APC, DPD & UPS (Mainland UK)

Order before 13.00 to be eligible for next day delivery. Please email shop@scandikitchen.co.uk if you are cutting it fine and we would be able to advise on delivery date.

PLEASE NOTE orders placed after 13:00 on a Thursday will NOT be shipped until the Monday (for Tuesday delivery). We do not ship or deliver over the weekend.

Free delivery available for orders above £60 (UK mainland only). No rush and next day guaranteed options available. Surcharges may apply to orders over 20kg net weight. Our couriers, UPS, DPD and APC, strive to deliver UK mainland orders one day from dispatch (UK mainland – exclusions apply).

Certain limitations and surcharges apply to addresses such as the Scottish Highlands and outlying islands. See here for full list of exceptional postcodes.

Free Delivery Promotion – In the event that we offer free delivery as part of a promotion, the following terms and conditions apply; A free shipping promotion covers standard shipping to most of mainland UK. Areas not covered include outlying isles, the Scottish highlands, Northern Ireland and some additional areas. If you are in an area not covered by standard shipping, please contact us to receive your personal code for a shipping discount code for your area. Alcoholic beverages are excluded. Minimum order of £25 required as specified in the promotion. One use per customer, one time use only, not transferable. We reserve the right to remove the offer at any time. Valid within the specified time frame only. It is your own responsibility to select the free shipping option at checkout as made available by use of a promotion code. A free shipping coupon cannot be used with any other offer or coupon. We may ship orders using Royal Mail, UPS or APC. Handling times may be up to 7 business days, we will email you once the order has been dispatched. Any questions, give us a call on 020 7998 3199 or e-mail us and we’ll be very happy to help.

Christmas Pre-Orders

We’re sorry that in most circumstances it is not possible to make changes to your order once you’ve placed it. If your order has already been dispatched from our warehouse, it can no longer be changed or cancelled.
If your order is yet to be packed and dispatched, we may be able to change delivery address details, remove items from your order or cancel it completely.
Pre-orders may only be cancelled and refunded up until the 1st of December if they have not been dispatched. Orders cancelled after this date will be be subject to a charge equal to 50% of the order total.
For any questions or amendments please contact us for advice on 0207 998 3199, Monday to Friday between 9 am and 5 pm.

Royal Mail 3-5 Day service to all of UK for smaller packages (max 2 KG)

For smaller non-urgent order you can choose to ship with Royal Mail. These orders must be below 2 kg in weight and cannot contain any chilled/frozen or alcohol. Please note that these deliveries are untracked.

Customer Collect – Pick up in store

You can also choose to pick up the product in our store in central London.

We deliver into the store for pick up on Tuesday afternoon (low season) – subject to change. During busier seasons (e.g. Christmas, midsummer) we go to the café more frequently and you will receive an email as soon as the order is ready for pick up.

Pick up orders will be sent with next available shipment into the store, providing stock is available. Please note pick up orders are sent from warehouse to the store. If you order, for example, on a Saturday, pick up day in store will be Tuesday. Order on a Wednesday, pick up will be Thursday (subject to change).

Note that pick up in store only valid for 4 days before it will return to our warehouse in Park Royal unless we agree otherwise with you.

International Deliveries, The Channel Islands, Isle of Man & Shetland

We can ship some items to mainland Europe, Channel Islands, Isle of Man and Shetland (within the EU member states only). Delivery charges depend on location and will be advised at point of order. Deliveries to mainland EU is done on a 3-5 working day basis and we do not accept any liability for delays that may occur via these shippers.

Please note we are unable to ship goods outside the EU due to tax reasons.

Please note that we can only ship certain items outside mainland UK – mainly dry goods and non fragile goods. No drinks, jars or fresh items can be shipped and we accept no liability for any fresh items being delayed in transit, nor do we accept liability for temperature controls of these items during transit. 

Courier Order tracking

We use APC, DPD and UPS to deliver parcels. The easiest way to track your delivery is to follow the link in your dispatch note, or if DPD – use the link provided by them sent to your email or mobile.

Due to the nature of the goods we strongly advice you leave instructions for the courier of where to leave the parcel should you not be in so the parcel is delivered to you as quickly as possible.

All courier parcels have to be signed for if instructions on where to leave it has not been given.

Generally the following rules apply:

  • APC, DPD and UPS will make only one delivery attempt.
  • An APC, DPD and UPS delivery record will be conclusive proof of delivery.
  • Parcels can be re-routed but this may be subject to charge; starting at £15.

Contact

Please contact shipping@scandikitchen.co.uk should you have any questions, or if it is about an existing order, please contact shop@scandikitchen.co.uk.

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Free shipping on orders over £60(*exclusions apply)

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