Q

Delivery

We ship all over UK mainland using UPS, DPD and APC couriers, with next day and no rush options available to most postcodes (mainland UK). Certain limitations and surcharges apply to addresses the Scottish Highlands, Scottish Islands  and outlying islands and rural areas.

We also use Royal Mail for smaller packages. Please explore the shipping charges in further down this page or for further enquiries or international shipments please email us at: shipping@scandikitchen.co.uk

If you are ordering to the Channel Islands, the Isle of Man or Shetland please note that we can only ship certain items outside mainland UK – mainly dry goods and non fragile goods. No drinks, jars or fresh items can be shipped and we accept no liability for any fresh items being delayed in transit, nor do we accept liability for temperature controls of these items during transit.

Delivery Information

Please check your delivery address carefully before placing an order as we will not be responsible for delivery to an incorrect address. In some cases we may be able to resend or reroute a parcel that is returned to us or delayed due to an incorrect or incomplete address but this is subject to charge; starting from £15 (subject to change).

Shipping Options

No Rush (ships within 3-5 working days - at quiet times, quicker)

Our No Rush courier deliveries will be shipped from our warehouse within 3-5 working days from placing your order with an overnight service. Once your order has been dispatched, you will receive an email notification with your tracking details and you can expect delivery the following day (unless your order is dispatched on a Friday, then you can expect delivery on the following Monday).

Please note that we will only dispatch orders during the week and we are unable to dispatch orders containing chilled or frozen goods on Fridays to prevent them from being in transit over the weekend.

No Rush shipping is free for orders over £60 (to most mainland UK postcodes).

Next Day Guaranteed (order by 12 pm between Monday and Thursday)

Orders placed before 12 pm between Monday and Thursday are eligible for Next Day Guaranteed delivery. If you are cutting it close, please email shop@scandikitchen.co.uk and we will be able to advise you on the delivery date of your order.

Please note that orders placed after 12 pm on a Thursday will NOT be dispatched until Monday for delivery on Tuesday. We do not ship or deliver over the weekend unless you have specifically chosen Saturday delivery as your shipping option.

We also offer Saturday Delivery if you wish to receive your order on a Saturday. Please place your order before 12 pm on Friday for Saturday delivery.

Royal Mail (ships within 3-5 working days)

For non-urgent, ambient orders under 2 kilograms you will be able to choose Royal Mail as a shipping option. If you select Royal Mail, your order will be dispatched from our warehouse within 3-5 working days of placing your order. After dispatch, please note that Royal Mail will add 3-5 working days of handling time on top of this as your order will be shipped as 2nd class mail.

Please note that our Royal Mail shipping is not tracked.

Customer Collection from ScandiKitchen store (central London)

You can choose to pick up your order from our store in central London for free.

We deliver to our store for pick up on Tuesday and Thursday mornings during the low season. During busier seasons (e.g. Christmas) we deliver orders to the store more frequently and you will receive an email as soon as your order is ready for pick up.

Customer collection orders will be sent with the next available shipment in to the store, providing stock is available. Please note that customer collection orders are sent from our warehouse to our store. If you order, for example, on a Saturday, your order will be ready for pick up on Tuesday. If you order on a Tuesday, pick up will be available on Thursday (subject to change). The deadline for store pick up is 12 pm the previous day, e.g. if you want to pick up your order on a Thursday, please place your order before 12 pm on Wednesday.

Please note that you have 2 weeks to pick up your order from our store before it will be returned back to our warehouse in Park Royal, unless we have agreed otherwise with you.

International deliveries, The Channel Islands, Isle of Man and Shetland

We can ship some items to mainland Europe, Channel Islands, Isle of Man and Shetland (within the EU member states only). Delivery charges depend on location and will be advised at checkout once you have entered your shipping address. Deliveries to mainland Europe is done within 3-5 working day basis and we do not accept any liability for delays that occur with couriers.

Please note that we will ship your order within 3-5 working days and handling time of 2-5 working days comes on top of this.

Please note that we are unable to ship goods outside the EU due to tax reasons.

Please also note that we recommend only ordering dry and non-fragile goods outside the mainland UK. Drinks, jars and fresh items can be shipped outside of the mainland UK but we accept no liability for any fresh items being delayed in transit, nor do we accept liability for temperature controls of these items during transit.

Free Delivery

Free No Rush delivery for orders over £60

We offer free No Rush shipping for orders over £60 to most mainland UK postcodes only. Please note that No Rush deliveries will be shipped within 3-5 working days from placing your order with an overnight service.

Free Next Day Guaranteed delivery for orders over £120

We offer free Next Day Guaranteed delivery for orders over £120 to most mainland UK postcodes only. Please note that Next Day Guaranteed terms apply to free Next Day Guaranteed deliveries. This offer does not apply to wholesale orders.

Free delivery promotions

In the event that we offer free delivery as part of a promotion, the following terms and conditions apply:

Free shipping promotion covers standard No Rush shipping to most mainland UK postcodes. Maximum shipping cost covered is £3.98. Areas not covered include outlying isles, the Scottish highlands, Northern Ireland and some additional areas. If you are in an area not covered by standard shipping, please contact us to receive your personal shipping discount code for your area. Alcoholic beverages are excluded on all promotions. Minimum order of £30 required – or as specified in the promotion. One use per customer, one time use only, not transferable. We reserve the right to remove the offer at any time. Valid within specified time frame only. It is your own responsibility to select the free shipping option at checkout as made available by use of a promotion code. A free shipping coupon code cannot be used with any other offer or coupon. We may ship orders using Royal Mail, APC or DPD. Handling times may be up to 5-7 working days and we will email you once your order has been dispatched.

If you have any questions, give us a call on 020 7580 7161 or email shop@scandikitchen.co.uk.

Other

Order tracking

We use APC, DPD and UPS to deliver our parcels. The easiest way to track your delivery is to follow the link in your dispatch email.

Please note that once the order has left our warehouse it is your responsibility to receive it and inform the courier of any changes. In the event that you are not able to be in to receive your order, please notify the courier immediately so an alternative delivery date or address can be arranged.

If you have ordered fresh goods, due to the nature of the goods the couriers may be unable to hang on to the orders beyond the first delivery attempt; orders will be left at your own risk unless the courier is notified by you in due time about an alternative delivery address or date. The couriers are not able to contact you directly upon delivery. We strongly advice for you to leave delivery instructions for the courier of a safe place to leave your parcel in should you not be able to accept the delivery yourself.

All courier parcels have to be signed for if instructions on where to leave your parcel have not been given.

Generally the following rules apply:

  • APC, DPD and UPS will only make one delivery attempt.
  • APC, DPD and UPS delivery record will be conclusive proof of delivery.
  • Parcels can potentially be rerouted but this is subject to charge; starting from £15.

Contact us

Should you have any questions regarding delivery, please do not hesitate to contact us on shop@scandikitchen.co.uk.

The below table indicates delivery options, costs and transit times for low season only. It does not necessarily apply for orders placed during November and December.

We ship to Delivery Method Tracked Chilled/Frozen* Delivery Time** Cost Comments
UK: England, Wales and Parts of Scotland UPS, DPD & APC Yes Yes No-rush, Overnight £3.99-£7.99 Free delivery available over £60
Royal Mail  No 3-5 Days £2.99 Max 2kgs, no chilled/alcohol*
UK: Scottish Islands – See here for full list of postcodes. UPS, DPD & APC Yes  Yes, at own risk No rush, 2-3 Days £17.59-£22
Royal Mail  No 3-5 Days £2.99 Max 2kg, no chilled/alcohol*
UK: Northern Ireland UPS & DPD Yes   Yes, at own risk 3-5 Days £12.95
Royal Mail  No 3-5 Days £2.99 Max 2kgs, no chilled/alcohol*
UK: Highlands and Rural Postcodes
– See here for full list of exceptional postcodes.
UPS, DPD & APC Yes   Yes, at own risk No rush, 1-2 Days £7.99-£10
Royal Mail  No 3-5 Days £2.99 Max 2kgs, no chilled/alcohol*
Republic of Ireland UPS & DPD Yes   Yes, at own risk 2 Days £12.95 No alcohol
Isle of Man UPS & DPD Yes   Yes, at own risk 2-3 Days £17.99-£27.95 No alcohol
Jersey, Guernsey UPS & DPD Yes   Yes, at own risk 2-3 Days £17.99-£27.46 No alcohol
Monaco, Luxembourg, Germany, France,
Belgium, Netherlands
UPS & DPD Yes   Yes, at own risk 3-5 Days £15.95 No alcohol
Spain, Slovenia, Slovakia, Romania, Portugal, Poland,
Italy, Greece, Austria, Croatia, Czech Republic, Denmark,
Finland, Sweden, Hungary
UPS Yes   Yes, at own risk 3-4 Days £23.95 No alcohol
San Marino, Norway, Liechtenstein, Andorra UPS Yes   Yes, at own risk 3-4 Days £28 No alcohol
Cyprus, Iceland, Malta UPS Yes   Yes, at own risk 3-4 Days £36 No alcohol

* No chilled goods simply mean that we cannot guarantee the freshness of the goods for more than 36 hrs. You are welcome to order chilled products but these will be sent at your own risk.
** Delivery time is time from dispatch – handling time comes on top of this. We will email you once the order has been dispatched.

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