You can choose to pick up your order from our store in central London for free.
We deliver to our store for pick up on Tuesday and Thursday mornings during the low season. During busier seasons (e.g. Christmas) we deliver orders to the store more frequently and you will receive an email as soon as your order is ready for pick up.
Customer collection orders will be sent with the next available shipment in to the store, providing stock is available. Please note that customer collection orders are sent from our warehouse to our store. If you order, for example, on a Saturday, your order will be ready for pick up on Tuesday. If you order on a Tuesday, pick up will be available on Thursday (subject to change). The deadline for store pick up is 12 pm the previous day, e.g. if you want to pick up your order on a Thursday, please place your order before 12 pm on Wednesday.
Please note that you have 2 weeks to pick up your order from our store before it will be returned back to our warehouse in Park Royal, unless we have agreed otherwise with you.