FAQ – Frequently Asked Questions – ScandiKitchen

FAQ – ScandiKitchen

Please find our FAQ below, full of useful information that should answer any questions you might have. Topics covered include delivery times and options, delivery costs to UK and EU, questions about stock and product availability, returns and more. Do you have a question that is not currently covered? Please contact us and we will do our best to help. Find our contact details below.

Café and shop: info@scandikitchen.co.uk or 020 7580 7161

Web-shop and warehouse: shop@scandikitchen.co.uk or 020 3538 8784

Catering: iwantfood@scandikitchen.co.uk or 020 7580 7161

Press Enquiries: the lovely Emily at Samphire PR – emily@samphirecommunications.com / 020 7637 0554

FAQ Details

When will my goods be delivered?

Orders before 1pm will receive next day delivery.*

Please note that orders made after 1pm on a Thursday will be shipped on Monday for Tuesday delivery.

*UK mainland only, excluding certain postcodes- see full details on our delivery information page.

Can I collect my goods?

You can choose to pick up your product from our store in Central London. When you make an order you can expect to pick up your order from our shop on either Wednesday or Friday.

Where do you deliver?

We ship all over UK mainland using UPS couriers, as well as also offering international delivery. Certain limitations and surcharges apply to addresses in the Scottish Highlands and outlying islands. Please explore the shipping charges in further detail below or in the delivery section of our website.

Please note we are unable to ship goods outside the EU due to tax reasons.

How much will delivery cost?

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

UK Mainland (see below for exclusions) receives free delivery for orders above £60 and £6.50 for up to 30kg. Surcharges may apply to orders over 20kg net weight. Our courier, UPS, strives to deliver UK mainland orders the next day.

Special delivery charges and times apply for UPS for certain rural postcodes.

Northern Ireland & Republic of Ireland: delivery charge is £15 per 20kg in weight and delivery time 2 days.

Isle of Man delivery charge £24.75 per 20kg in weight and delivery 2 days.

The Channel Islands are treated as international deliveries. Delivery charge is £16.50 for per 20kg and delivery time is 2 days

We use UPS to deliver parcels. Please see the UPS website for more details and to track your delivery.

Details for International Delivery?

We can ship some items to mainland Europe (within the EU member states only). Delivery charges depend on location and will be advised at point of order.

Please note that we can only ship certain items – mainly dry goods and non fragile goods. no drinks, jars or fresh items can be shipped and we accept no liability for any fresh items being delayed in transit, nor do we accept liability for temperature controls of these items during transit. Deliveries to mainland EU is done on a 3-5 working day basis and we do not accept any liability for delays that may occur via these shippers.

Please note we are unable to ship goods outside the EU due to tax reasons.

My order is over £60, why am I not getting free delivery?

Special delivery charges and times apply for UPS for the following postcodes

AB37-38, AB44-45, AB53-56, CA18-27, HS1-HS9, IM, IV7, IV9-12, IV14-28, IV30-32, IV40-56, KA27-28, KW, LA15-23, PA20-38, PA41-49, PA60-88, PH17-26, PH30-44, PH49-50, TR21-25 and ZE.

As well as areas such as Northern & Republic of Ireland, Isle of Man and the Channel Islands.

Delivery charge is £18 and delivery time is 2 days.

What about security?

On the issue of security, our Privacy Statement states :

5.1 We employ security measures to prevent unauthorized access to information that we collect online.

5.2 We use a secure online order form for all purchases made via the Website. All data transmitted via this form (including credit card details) is 256bit encrypted so it transmitted securely. To verify this, when placing an order using the Website a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window. You can double click this padlock to verify that the secure certificate has been issued to the Website.

How do special offers and gifts work?

When offering free gifts with orders over a certain amount, it is always one gift per order regardless of order size.

Special offers are always only applicable at one offer per order – coupons and special offers cannot be combined in any circumstances.

Percentage offers are never applicable on delivery charges.

What if I want an item of Scandinavian food that you don’t currently stock?

Please feel free to contact us at 0207 998 3199 or via email at shop@scandikitchen.co.uk to recommend products that we don’t currently stock. Depending on availability and demand you may just see it pop up in store.

What if I need to return something?

You may return most new, unopened items within 30 days of delivery for a full refund (inside shelflife). We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

Please note we are unable to accept returns of chilled, frozen or otherwise perishable items once they have left our stores, unless the product is faulty or defect. We are also unable to accept returns of items where the packaging has been opened or seal has been broken.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If there is a problem with your order, be sure to contact us at 0207 998 3199 or via email at shop@scandikitchen.co.uk.

What if the product I want is out of stock?

We receive weekly deliveries and regularly update our stock. In the event that your product is unavailable, check back a week later or contact the warehouse at 0207 998 3199 or via email at shop@scandikitchen.co.uk.

Payment types accepted
Secure Shopping with
Free shipping on orders over £60
£0.000 items