Delivery Options & Information

We ship all over UK mainland using UPS and APC couriers. Our standard delivery charge is £6.50. Certain limitations and surcharges apply to addresses the Scottish Highlands and outlying islands. We also use Royal Mail for smaller packages. Please explore the shipping charges in further down this page or for further enquiries or international shipments please email us at: shipping@scandikitchen.co.uk

If you are ordering to the Channel Islands, the Isle of Man or Shetland please note that we can only ship certain items outside mainland UK – mainly dry goods and non fragile goods. No drinks, jars or fresh items can be shipped and we accept no liability for any fresh items being delayed in transit, nor do we accept liability for temperature controls of these items during transit.

Delivery

When you place an order, we will estimate shipping and delivery dates for you. This will depend on the availability of your items and your selected shipping options. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. In general, orders placed between Monday and Thursday 1pm will be shipped for next day delivery (to UK mainland – longer delivery times to other locations as shown below). Orders placed between Thursday 1pm and Sunday evening will be shipped Monday. We do not ship orders over the weekend. For full details see our delivery time table here.

Christmas Pre-Orders – Estimated Ship Dates;

 

We ship to Delivery Method Tracked Chilled/Frozen* Delivery Time Cost Comments
UK: England, Wales and Parts of Scotland UPS & APC Yes Yes Overnight £6.5 Free delivery over £60
Royal Mail  No 3-5 Days £3 Max 2kgs, no chilled/alcohol*
UK: Scottish Islands – See here for full list of postcodes. UPS & APC Yes  Yes, at own risk 2-3 Days £22
Royal Mail  No 3-5 Days £3 Max 2kg, no chilled/alcohol*
UK: Northern Ireland UPS Yes   Yes, at own risk 3-5 Days £12
Royal Mail  No 3-5 Days £3 Max 2kgs, no chilled/alcohol*
UK: Highlands and Rural Postcodes
– See here for full list of exceptional postcodes.
UPS & APC Yes   Yes, at own risk 1-2 Days £10
Royal Mail  No 3-5 Days £3 Max 2kgs, no chilled/alcohol*
Republic of Ireland UPS Yes   Yes, at own risk 2 Days £12 No alcohol
Isle of Man UPS Yes   Yes, at own risk 2-3 Days £24.8 No alcohol
Jersey, Guernsey UPS Yes   Yes, at own risk 2-3 Days £16.5 No alcohol
Monaco, Luxembourg, Germany, France,
Belgium, Netherlands
UPS Yes   Yes, at own risk 3-5 Days £14 No alcohol
Spain, Slovenia, Slovakia, Romania, Portugal, Poland,
Italy, Greece, Austria, Croatia, Czech Republic, Denmark,
Finland, Sweden, Hungary
UPS Yes   Yes, at own risk 3-4 Days £17 No alcohol
San Marino, Norway, Liechtenstein, Andorra UPS Yes   Yes, at own risk 3-4 Days £28 No alcohol
Cyprus, Iceland UPS Yes   Yes, at own risk 3-4 Days £36 No alcohol

*No chilled goods simply mean that we cannot guarantee the freshness of the goods for more than 36hrs. You are welcome to order chilled products but these will be sent at your own risk.

Next day delivery with APC & UPS (Mainland UK)

Order before 13.00 for next day delivery. Please email shop@scandikitchen.co.uk if you are cutting it fine and we would be able to advise on delivery date.

PLEASE NOTE orders placed after 13:00 on a Thursday will NOT be shipped until the Monday (for Tuesday delivery). We do not ship or deliver over the weekend.

Free delivery for orders above £60 and £6.50 for up to 30kg. Surcharges may apply to orders over 20kg net weight. Our couriers, UPS and APC, strive to deliver UK mainland orders the next day.

Certain limitations and surcharges apply to addresses such as the Scottish Highlands and outlying islands. See here for full list of exceptional postcodes.

Free Delivery Promotion – In the event that we offer free delivery as part of a promotion, the following terms and conditions apply; A free shipping promotion covers standard shipping to most of mainland UK. Areas not covered include outlying isles, the Scottish highlands, Northern Ireland and some additional areas. If you are in an area not covered by standard shipping, please contact us to receive your personal code for a shipping discount code for your area. Alcoholic beverages are excluded. Minimum order required as specified in the promotion. One use per customer, one time use only, not transferable. We reserve the right to remove the offer at any time. Valid within the specified time frame only. It is your own responsibility to select the free shipping option at checkout as made available by use of a promotion code. A free shipping coupon cannot be used with any other offer or coupon. We may ship orders using Royal Mail, UPS or APC. Any questions, give us a call on 020 7998 3199 or e-mail us and we’ll be very happy to help.

Christmas Pre-Orders

We’re sorry that in most circumstances it is not possible to make changes to your order once you’ve placed it. If your order has already been dispatched from our warehouse, it can no longer be changed or cancelled.
If your order is yet to be packed and dispatched, we may be able to change delivery address details, remove items from your order or cancel it completely.
Pre-orders may only be cancelled and refunded up until the 1st of December if they have not been dispatched. Orders cancelled after this date will be be subject to a charge equal to 50% of the order total.
For any questions or amendments please contact our lovely Roxanne for advice on 0207 998 3199, Monday to Friday between 9am and 5pm.

Royal Mail 3-5 Day service to all of UK for smaller packages (max 2 KG)

For smaller non-urgent order you can choose to ship with Royal Mail. These orders must be below 2kg in weight and cannot contain any chilled/frozen or alcohol. Please note that these deliveries are untracked.

Pick up in store

You can also chose to pick up the product in our store in central London.

We deliver into the store for pick up on Tuesday afternoon (low season) – subject to change. During busier seasons (e.g. Christmas, midsummer) we go to the café more frequently and you will receive an email as soon as the order is ready for pick up.

Pick up orders will be sent with next available shipment into the store, providing stock is available. Please note pick up orders are sent from warehouse to the store. If you order, for example, on a Saturday, pick up day in store will be Tuesday. Order on a Wednesday, pick up will be Thursday (subject to change).

Note that pick up in store only valid for 1 day before it will return to our warehouse in Park Royal unless we agree otherwise with you.

International Deliveries, The Channel Islands, Isle of Man & Shetland

We can ship some items to mainland Europe, Channel Islands, Isle of Man and Shetland (within the EU member states only). Delivery charges depend on location and will be advised at point of order. Deliveries to mainland EU is done on a 3-5 working day basis and we do not accept any liability for delays that may occur via these shippers.

Please note we are unable to ship goods outside the EU due to tax reasons.

Please note that we can only ship certain items outside mainland UK – mainly dry goods and non fragile goods. No drinks, jars or fresh items can be shipped and we accept no liability for any fresh items being delayed in transit, nor do we accept liability for temperature controls of these items during transit. 

UPS & Order tracking

We use UPS to deliver parcels. Please see www.ups.com for more details and to track your delivery.

UPS will make two delivery attempts before delivering the parcel to a near by pick up point for customer collection.

We want you to receive your parcel as quickly as possible, so during the busier times of the holidays we will ask UPS to leave your parcel by your front door or garden if you are not in at the time of delivery.

Contact

Please contact shipping@scandikitchen.co.uk should you have any questions.

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