ScandiKitchen looking for Café Assistant Manager

Hej. Is it us you’re looking for?

We’re ScandiKitchen and we’re that nice cafe/deli near Oxford Circus in London. We stock food products from all over Sweden, Denmark, Norway and Finland – and we have a daytime coffee shop and café, too – serving open sandwiches and making lovely coffee. We provide homesick remedies to Scandinavians – and give the Scandi-curious a taste of what our Scandinavia is like.

We are looking for an experienced Assistant Manager or Senior Supervisor to join our lovely team.

In this role, you will be looking after the team and provide constant back-up to the Café Manager. We are a very busy Café Shop and this role is most definitely first and foremost about managing the daily team and ensuring the daily running of the café is slick. This means anything from prep to service – and all the behind-the-scenes stuff that makes a café run smoothly – and of course, excellent customer service. Because we are both a grocery deli and café, the role is one with exciting challenges, spanning everything from café management to retail management – with great scope to get involved in other areas too.

In short: We want you to grow with us.

Essential stuff:

• You have solid all round experience of working in a café/food environment – and ideally also some experience of working in a retail environment (it doesn’t have to be food, but any sort of shop experience is good).
• You have brilliant people skills. You know how to work in a team, how to get the best out of people and how to manage well – and you love a good chat with customers. Great at connecting with people around you, you’re one to spread cheer and happiness all day long, whilst getting the job done effectively. As a Manager, people look to you for guidance and to lead the way and you get on with everyone. A true people person.
• You get on with things and you have common sense. You think on your feet and you are very logic in your approach. You see problems as opportunities – and you don’t stress under pressure.
• You’re a real team player and hard worker, and you don’t mind physical work. You’re one of the world’ss true DO’ers.

Good to have:

• Any extra experience or knowledge of kitchen work is a definitely plus as this role will also cover part of kitchen area.
• If you have barista experience, this is great (but if not, we can teach you. Liking coffee is a good start, though)
• Some knowledge of any Nordic language is really helpful (Swedish, Danish, Norwegian, Finnish, Icelandic etc). Not essential, but useful.
• Knowing the lyrics to ‘Dancing Queen’ always helps.

We’re open 7 days a week. This role is full time across 5 (changing) days and is permanent (some weekend work required, but we play fair).

The pay is based on the role offered and depending experience. We can be flexible and offer this role as Senior Supervisor or Assistant Manager – both roles are competitively paid. Not sure where you’d fit? Just ask us or come chat to us – we don’t bite. We are much more about the right person than someone who ticks exact boxes.

Send us your CV and a short cover note telling us why you want to work with us to: bronte@scandikitchen.co.uk.

As one of our lovely AM’s is moving to another city, we’re interviewing now, so do get in touch as soon as possible.

More about us here: www.ScandiKitchen.co.uk/vacancies

BARISTA WANTED

Hej. Is it us you’re looking for?

We are looking for a full time Barista/Shop Assistant to join us , as our Isabella is heading to university – can you fill her shoes?

While you will be making lots of lovely coffee, this role also entails serving food to customers, helping out in our grocery shop and being a part of our really nice team (we stock 600 food products from all over Scandinavia).

Essential stuff:

• You love great coffee. You’re might to be working as a barista now and looking for a new challenge (but don’t worry, we can train you, too, if you don’t yet know how to make coffee).
• You have brilliant people skills. You love a good chat with customers. Great at connecting with people around you, you’re one to spread cheer and happiness all day long.
• Proactive. You get on with things and you have common sense. You think on your feet and you are quite logic in your approach.
• You’re a real team player and hard worker.

Good to have:

• Any extra experience or knowledge of shop work/supermarket work/retail a plus.
• Some knowledge of any Nordic language is helpful (Danish, Swedish, Finnish, Norwegian, Icelandic etc). Not essential, but useful.
• Knowing the lyrics to ‘She’s got the look. Nah nah nah nah nah’ always helps.

We’re open 7 days a week. This role is full time across 5 days a week and its a permanent role (some weekend work required, but we play fair – and weekend work is paid at a higher rate).

Hourly pay is £8.50 starting pay, £9 after training (3 months) and £9.50 as shift supervisor. Sat and Sun the hourly rates are: £10.63, £11.25 (3Mth + trained) and £11.87 Supervisor, respectively.

Send us your CV and a short email  telling us why you want to work with us, to: bronte@scandikitchen.co.uk.

People’s Champion 

There is always that person in the office that you can’t do without. The person who just gets on with all the customers as well as everyone around them. The person who sorts things out, deals with 117 things and all whilst smiling and making it seem so easy. This person is everyone’s Champion – which is why we call this role our People’s Champion. Are you one of those one-in-a-million people? Do you enjoy turning a frown into a smile? Then it’s you we’re looking for – to look after all our customers, from contact to delivery. This role is based at the office in Park Royal (North West London).

The main part of the role, aside from looking after us all, is to manage all incoming mails, calls and messages from our customers – both our website customers and also our wholesale customers. This is via emails, calls and social media to ensure that everyone who contacts us feels looked after – and finds solutions to their enquiries.

In this role you will be:

– Dealing with all customer enquiries – both private customers and wholesale.

– Work closely with the online shop team to make sure the process is smooth from order to box and delivery.

– Take payments, refunds, deal with re-shipments and work out issues with orders as needed.

– Create batching for orders in time for the Warehouse packing team to get stuck in to the day’s orders.

– Do daily monitoring of the Webshop to make sure it is all working as it should.

– Dealing with couriers and delivery companies, gathering the correct information for our customers

– Help with all sales enquiries from wholesale, as needed.

– Ad hoc and research projects, as required.

– Office Management – ensure the office runs smoothly (i.e. tell Valdemar to clean his own mug at least once a day).

This role will get a temporary direct report from November, so you will get some direct management experience, too.

This is what you look like:

• Have experience of working in a customer facing role.
• Have excellent people skills: You can get anyone to chat with you.
• Extremely organised, diligent and have things under control, even during stressful times – you cope well under pressure.
• Think on your feet and always take initiative to make the day better and smoother. You go the extra mile. You’re assertive but kind. You’re a hard working and a team player.
• Speak a Scandinavian language (Norwegian, Swedish or Danish, ideally).
• Good spoken and written English.
• Comfortable with basic computer software such as emails, intercoms, databases and websites.

The language requirement for this role is essential, as you will be dealing with emails and calls in Scandinavian languages.

Full time / Salary £10/h starting

This role starts 1^st Sep, so please send your application (CV and a cover letter) in as soon as you can to bronte@scandikitchen.co.uk.